Contact & Assistance

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BUY BACK SERVICE

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Service 2016-11-10T18:31:11+00:00

Need Support? Contact Us Now!

AMERICAS

Phone: + 1 978 608 0500

EMEA

Email: info.se@tecnau.com or info.it@tecnau.com
Phone: (Sweden) +46 372 25666
(Italy) +39 0125 63 16 78

ASIA PACIFIC

Email: info.sg@tecnau.com
Phone: (Singapore) +65 96 99 90 70

Highly experienced technical support engineers, state-of-the-art documentation, and regional spares stocking with next flight emergency shipment are available to support customers, partners, and channels worldwide. We maintain our own customer history and product configuration files to assure accurate response. Simple, easy-to-maintain designs and built-in quality make Tecnau equipment renowned for reliability, efficiency and steady performance.

Tecnau products are performance validated and certified for service, as appropriate, by the major digital printer manufacturers. Maintenance contracts are available from these printer vendors and from TecnauGroup dealers around the world. In selected regions, qualified organizations can become self-maintainers by participating in our special training program. For more information on self-maintenance, contact your local representative.

Training

With multiple training facilities in Europe (Belgium, Italy and Sweden) and the United States (Boston, MA), we are devoted to ensuring all our products are properly supported in the field. High quality factory training for customers, distributors and printer vendors provides in-depth knowledge of our solutions. Training classes are continually monitored for quality and approved by these organizations. If you are interested in attending our training classes, please contact your service organization listed above or your local representative.

Field Support

For dealers and self-maintenance organizations, a 24 hour hot-line is available 365 days a year for resolution of technical problems that cannot be solved by first and second level support systems. Machine-down situations receive priority attention. Software and manuals are also available in various languages, and service information can be downloaded with an access code to our server, 24 hours a day, 7 days a week.